We believe that a message is delivered most effectively when the person calling is someone’s neighbor, familiar with local issues and attitudes. That’s why Winning Connections always hires local call centers to run our phone programs.
However, the offshoring of U.S. call center jobs has skyrocketed in recent years. As Communications Workers of America (CWA) President Chris Shelton describes in his recent op-ed, “While America has been rapidly losing call center jobs, the number of offshore call center jobs servicing the U.S. has climbed sharply.”
This offshoring hurts the economy and puts customers at risk. Shelton explains, “In many communities, the loss of a call center means the loss of a pillar of the local economy.” When jobs like these leave, it pressures individuals to work for lower wages and benefits, hurting all American workers. Furthermore, lower regulations in many of these other countries mean that consumers’ privacy and data security are at higher risk.
The U.S. Call Center Worker and Consumer Protection Act is bipartisan legislation designed to help solve this growing problem. Get in contact with us today to let lawmakers know how important it is to keep call centers close to the people they are contacting.